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Privacy overview
SpinDog values your privacy while delivering a fast, mobile-first gaming experience. This policy explains what personal data we collect when you register, deposit, play or withdraw, why we collect it and how we protect it. We cover identity checks, payments, game activity tracking and your rights under data protection law.
We aim for clarity: we collect only what we need to run the service, comply with legal obligations and keep your account secure. Our audience is mobile-first players who want on-the-go play, push notifications and a snappy app experience, so our data practices are shaped around real-time performance and safety.
What we collect
We collect three main types of data: identity and verification details, transactional and gaming records, and technical/behavioural data. Identity information includes name, date of birth, address and contact details needed to confirm you are 18+ and eligible to play. Verification documents may include ID/passport and proof of address when KYC checks are requested.
Transactional data covers deposits, withdrawals (minimum withdrawal £20), bet history, wins and losses, bonus claims and loyalty activity. We also capture device and connection data - IP address, device identifiers, operating system and app usage - to optimise performance for mobile players and to troubleshoot issues.
Game provider and session data
SpinDog works with many providers - 97 confirmed partners including NetEnt, Novomatic, Playtech and Pragmatic Play - and we log the games you launch and session outcomes to calculate wagers and apply daily net win limits. This data helps enforce responsible play boundaries and supports fair play procedures.
SpinDog values your privacy while delivering a fast, mobile-first gaming experience. This policy explains what personal data we collect when you register, deposit, play or withdraw, why we collect it and how we protect it. We cover identity checks, payments, game activity tracking and your rights under data protection law.
We aim for clarity: we collect only what we need to run the service, comply with legal obligations and keep your account secure. Our audience is mobile-first players who want on-the-go play, push notifications and a snappy app experience, so our data practices are shaped around real-time performance and safety.
We collect three main types of data: identity and verification details, transactional and gaming records, and technical/behavioural data. Identity information includes name, date of birth, address and contact details needed to confirm you are 18+ and eligible to play. Verification documents may include ID/passport and proof of address when KYC checks are requested.
Transactional data covers deposits, withdrawals (minimum withdrawal £20), bet history, wins and losses, bonus claims and loyalty activity. We also capture device and connection data - IP address, device identifiers, operating system and app usage - to optimise performance for mobile players and to troubleshoot issues.
SpinDog works with many providers - 97 confirmed partners including NetEnt, Novomatic, Playtech and Pragmatic Play - and we log the games you launch and session outcomes to calculate wagers and apply daily net win limits. This data helps enforce responsible play boundaries and supports fair play procedures.
How we use and share data
Your data powers essential features. We use it to open and verify accounts, process deposits and withdrawals, administer bonuses and calculate winnings. Payment partners such as Visa, Mastercard, bank transfer processors and cryptocurrency gateways receive the transaction details required to complete payments.
For security and compliance we share information with KYC and AML vendors, fraud prevention services and law enforcement when required. We will not sell your personal data. Aggregated and anonymised data may be shared for analytics and product improvement without exposing individual identities.
Legal and regulatory requests
SpinDog holds a Curaçao Gaming Control Board licence (OGL/2025/8208/5141); licence verification is not clearly disclosed in the current SpinDog Terms. When authorities or regulators legally require records, we will disclose necessary data. This includes AML reporting and requests from lawful investigative bodies.
Cookies and tracking
We use cookies and similar technologies to provide core functionality, remember preferences and measure site performance. Cookies help keep you logged in, store language and display preferences and support shopping cart or bonus flows during a session. For mobile app users, device tokens and local storage are used for push notifications and session continuity.
You can control cookie settings through your browser or device. Disabling some cookies may affect functionality. We use analytics providers to understand usage patterns and improve the product, and those services may place their own cookies under their policies.
Data retention and transfers
We retain personal and transactional data as required to meet business and legal obligations, to resolve disputes and to detect fraud. Retention lengths vary depending on the data type and the applicable law. When information is no longer needed, we delete it or anonymise it where possible.
SpinDog operates with global service providers; transfers outside the United Kingdom may occur. Where cross-border transfers happen we implement safeguards such as contractual protections and technical measures to maintain an appropriate level of protection for your data.
Your rights and security
You can request access to your personal data, ask for corrections, request erasure in certain situations and object to direct marketing. You may also request data portability. To exercise these rights contact our 24/7 live chat or email support. We will verify your identity before fulfilling sensitive requests.
Security measures include SSL encryption, KYC and AML screening, identity verification and fraud monitoring. Possible KYC documents include ID/passport, proof of address and payment method details. Video verification may be requested in specific cases to reduce fraud risk.
Account protections
SpinDog provides account tools such as deposit limits, time-outs and self-exclusion to protect players. Daily net win limits apply and withdrawal limits are enforced (daily £4,000; weekly £8,000; monthly £30,000). Bank transfers may take 5-7 banking days for processing; other withdrawal methods are typically faster and may be completed in up to 3 business days depending on the provider.
Mobile-first privacy and notifications
Our product is designed for mobile players who want to play anywhere. If you install or use the mobile app we collect app-specific identifiers and push token data to deliver timely promotions, account alerts and security notices. You can manage push notification permissions within the app settings or your device controls.
Looking for quick answers about account data, KYC or rights? Our support team is available 24/7 via live chat, and we keep a helpful resource centre for common queries. For details on account management and procedural questions consult the help centre or open the app for context-sensitive guidance via the in-app support tools. Open the app to manage mobile permissions and notifications, or visit the FAQ for answers to common privacy queries.
Changes to this policy
We may update our privacy approach to reflect feature changes, regulatory updates or product improvements. Significant changes will be communicated to active players by email or in-app notifications when appropriate. Review this page periodically to stay informed about how SpinDog collects and protects your data.
If you suspect unauthorised access, want to exercise a data right or need help, contact our 24/7 live chat immediately. We act quickly to secure accounts and provide transparent support to the pack.
Your data powers essential features. We use it to open and verify accounts, process deposits and withdrawals, administer bonuses and calculate winnings. Payment partners such as Visa, Mastercard, bank transfer processors and cryptocurrency gateways receive the transaction details required to complete payments.
For security and compliance we share information with KYC and AML vendors, fraud prevention services and law enforcement when required. We will not sell your personal data. Aggregated and anonymised data may be shared for analytics and product improvement without exposing individual identities.
SpinDog holds a Curaçao Gaming Control Board licence (OGL/2025/8208/5141); licence verification is not clearly disclosed in the current SpinDog Terms. When authorities or regulators legally require records, we will disclose necessary data. This includes AML reporting and requests from lawful investigative bodies.
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FAQ
What types of personal data does SpinDog collect?
SpinDog collects identity details (name, date of birth, address), contact information (email, phone), verification documents (ID/passport, proof of address), transaction records (deposits, withdrawals, bets, wins), technical data (IP, device info) and behavioural data (game history, sessions). We only collect what’s necessary to operate, secure and improve the service.
Why does SpinDog need my ID and proof of address?
ID and proof of address are required for KYC and AML checks to confirm your age, identity and address. These checks protect you and the platform, ensure legal compliance and are typically requested before withdrawals or when activity triggers verification.
Will SpinDog share my data with third parties?
SpinDog shares data with payment processors, KYC/AML vendors, fraud prevention services and selected game providers to deliver the service. We also disclose data when legally required. Aggregated or anonymised analytics may be shared for product improvement. We do not sell personal data for direct marketing.
How long does SpinDog retain my data?
Retention depends on the data type and legal requirements. Transactional and account records are retained to meet regulatory obligations, to resolve disputes and to detect fraud. When data is no longer needed it will be deleted or anonymised where possible.
How can I exercise my GDPR rights with SpinDog?
Contact our support via 24/7 live chat or email to request access, rectification, erasure, restriction, objection or data portability. We verify your identity before fulfilling requests to protect account integrity and will respond according to applicable legal timelines.
What security measures does SpinDog use to protect my data?
SpinDog uses SSL encryption, identity verification, anti-fraud and AML systems, and industry standard controls for data storage. Possible KYC documents include ID/passport, proof of address and payment method details; video verification may be requested in specific cases.
We use cookies and similar technologies to provide core functionality, remember preferences and measure site performance. Cookies help keep you logged in, store language and display preferences and support shopping cart or bonus flows during a session. For mobile app users, device tokens and local storage are used for push notifications and session continuity.
You can control cookie settings through your browser or device. Disabling some cookies may affect functionality. We use analytics providers to understand usage patterns and improve the product, and those services may place their own cookies under their policies.
We retain personal and transactional data as required to meet business and legal obligations, to resolve disputes and to detect fraud. Retention lengths vary depending on the data type and the applicable law. When information is no longer needed, we delete it or anonymise it where possible.
SpinDog operates with global service providers; transfers outside the United Kingdom may occur. Where cross-border transfers happen we implement safeguards such as contractual protections and technical measures to maintain an appropriate level of protection for your data.
You can request access to your personal data, ask for corrections, request erasure in certain situations and object to direct marketing. You may also request data portability. To exercise these rights contact our 24/7 live chat or email support. We will verify your identity before fulfilling sensitive requests.
Security measures include SSL encryption, KYC and AML screening, identity verification and fraud monitoring. Possible KYC documents include ID/passport, proof of address and payment method details. Video verification may be requested in specific cases to reduce fraud risk.
SpinDog provides account tools such as deposit limits, time-outs and self-exclusion to protect players. Daily net win limits apply and withdrawal limits are enforced (daily £4,000; weekly £8,000; monthly £30,000). Bank transfers may take 5-7 banking days for processing; other withdrawal methods are typically faster and may be completed in up to 3 business days depending on the provider.
Our product is designed for mobile players who want to play anywhere. If you install or use the mobile app we collect app-specific identifiers and push token data to deliver timely promotions, account alerts and security notices. You can manage push notification permissions within the app settings or your device controls.
Looking for quick answers about account data, KYC or rights? Our support team is available 24/7 via live chat, and we keep a helpful resource centre for common queries. For details on account management and procedural questions consult the help centre or open the app for context-sensitive guidance via the in-app support tools. Open the app to manage mobile permissions and notifications, or visit the FAQ for answers to common privacy queries.
We may update our privacy approach to reflect feature changes, regulatory updates or product improvements. Significant changes will be communicated to active players by email or in-app notifications when appropriate. Review this page periodically to stay informed about how SpinDog collects and protects your data.
If you suspect unauthorised access, want to exercise a data right or need help, contact our 24/7 live chat immediately. We act quickly to secure accounts and provide transparent support to the pack.